Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.
1.1 These terms and conditions constitute the full and complete Service Agreement (the Agreement”) between you (the “Customer”), and Clean Cayman Limited (“the Company”, “We”, “Us”) of P.O. Box 751, Grand Cayman KY1-1103, Cayman Islands, for the provision of the services (hereinafter described) by Company. You agree to comply with all of the terms of this Agreement when accessing or using our services.
2.1 Subject to the terms of this Agreement, the Company agrees to provide residential and commercial cleaning and/or janitorial services (“the Service”) to the Customer at an address (the “Premises”) communicated by the Customer to the Company.
2.2 The Service will be for such cleaning duties as agreed with the Customer at the time of the booking.
2.3 The Company will, in its sole discretion, provide one or more cleaners (“the Cleaner”) to attend at the Premises to provide the Service at a time and date mutually agreed between the Company and the Customer (“the Service Time”).
2.4 The Company endeavors to provide the Service faithfully, diligently and in a timely and professional manner.
3.1 Any changes to the Service to be provided must be agreed by the Company prior to the Service Time.
3.2 If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact the Company by telephone. The Company may in its absolute discretion agree to provide the additional services The Cleaner is not authorized to agree to any changes to the Service being provided and the Customer must not request such changes directly from the Cleaner.
4.1 The Customer represents and warrants that:
4.1.1 A safe working environment at the Premises for the Cleaner to perform the Service;
4.1.2 The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
4.1.3 It will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;
4.1.4 Any cleaning equipment and materials which may be provided by the Customer are safe, have not been tampered with and are in full working order;
4.1.5 It will advise the Company prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
4.1.6 It is the owner of, or is authorized to use the Premises and obtain the provision of the Service;
4.1.7 If the Customer requires the Cleaner to clean behind or under any heavy items (e.g.
a refrigerator, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and
4.1.8 It will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
5.1 In addition to the obligations and warranties set out in clause 4 above, the Customer acknowledges and agrees that:
5.1.2 The Cleaner is entitled (in its sole discretion) to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises.
5.1.3 The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
5.1.4 The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.
6.1. The Customer acknowledges that the Company has invested significant resources in recruiting, selecting and training its Cleaners. Unless the Company gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide services to the Customer or any associate of the Customer for any period during which services are provided by the Company, or for a period within one (1) year after the conclusion of any Service.
6.2 The Customer acknowledges that the Company may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.
7.1 The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner and/or by the quoted contracted time allocated, or the fixed job price quoted at time of the booking.
7.2 Any price quoted by the Company is an estimate only based on the Company’s experience, without the benefit of inspection of the Premises, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of seven (7) days from the date of the quote.
7.3 If at the commencement of, or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by the Company, the Company will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
8.1 The Customer may make a booking either in person, by telephone, email or on the Company’s website.
8.2 At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
8.3 The Company shall provide all quotations at the time of booking in good faith based on the information provided by the Customer. If no information is provided at the time of quoting, the Company reserves the right to alter the price of the Service.
8.4 The Customer agrees to provide the Company with their valid credit card or debit card details at the time of booking, and authorizes the Company to debit any such card with an amount equal to any service and/or cancellation fees that may apply under this Agreement. 8.5 The Company reserves the right, in its sole opinion, not to accept a booking for any reason.
10.1 Where the Company has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
10.2 The Customer agrees that if the Company has not received payment in full for the Service within one calendar month of the original invoice date, then a late payment fee of CI$50.00 applies for the first month. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.
10.3 In addition to the amounts set out above, the Customer agrees to indemnify the Company for all legal costs (on a full indemnity basis), and other expenses incurred by Company in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms, including the failure by the Customer to pay an amount by the due date.
11.1 If a Cleaner fails to attend the Premises within two (2) hours of the Service Time and does not provide the requested Service, the Company will provide the Customer with either:-
11.1.1 A full refund of payments made by the Customer; or
11.1.2 Offer to reschedule the Service at another time mutually agreed between the Customer and the Company.
12.1 If the Customer is dissatisfied for any reason with the Service provided, it must inform the Company within 24 hours of completion of the Service. The Company strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 12, Company may, at its discretion, offer the Customer either of the following:
12.1.1 Re-supply of the Service without charge;
12.1.2 Such other remedy as deemed appropriate by the Company.
13.1 To the extent permitted by law, the liability, if any, of the Company is, at the Company’s option, limited to and completely discharged by the resupply of the Service. The Company is not responsible for:
13.1.1 Not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 4 (including, where relevant, a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or
13.1.2 Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;
13.1.3 Not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 5;
13.1.4 Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of the Company;
13.1.5 Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;
13.1.6 Existing dirt, wear, damage or stains that cannot be completely cleaned or removed;
13.1.7 Any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed;
13.1.8 Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or
18.104.22.168.1 The cost of any key replacement or locksmith fees, unless keys were lost by the Company or the Cleaner.
22.214.171.124.2 Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on the Company are excluded.
126.96.36.199.3 The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises were last cleaned, and nature of cleaning required), and that the Company gives no guarantee as to the actual results of the Service.
188.8.131.52.4 Except to the extent provided in this clause, the Company has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by the Company (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency, or any kind of, or in the products used or, services provided by Company).
14.1 The Customer indemnifies the Company against:-
14.1.1 All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 4; and
14.1.2 All legal costs (on a full indemnity basis) and other expenses incurred by the Company in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
15.1 The Customer must inform the Company of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
15.2 To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to the Company within 24 hours of completion of the Service.
15.3 To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of the Company under these terms and conditions: cash, jewelry, art, antiques, and items of sentimental value.
16.1 The Customer must provide the Company with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
16.2 In the event that such notice has been given, the Company will endeavour to reschedule the Service if required.
16.3 In the event that the Customer does not provide 24 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee of CI$50.00 for administrative costs and loss.
16.4 In the event that the Customer does not provide unencumbered access to the Premises for the Company or its Cleaner to provide the Service, the Customer agrees to pay to the Company an inconvenience fee of CI$85.00 for administrative and travel costs.
17.1 This Agreement may be terminated by the Customer by providing at least 24 hours’ notice prior to the Service Time.
17.2 Subject to clause 18(3), the Company may terminate this Agreement by providing the Customer with at least 24 hours’ notice prior to the Service Time.
17.3 The Company may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of the Company, that breach is incapable of remedy.
18.1 The Customer acknowledges that any information provided by the Customer may be used by the Company for the purpose of providing the Service. The Company agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
18.2 The Customer agrees to communicating with the Company electronically and/or via other means in order to engage the provision of the Service or for reasons related to the provision of the Service.
18.3 The Company will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.
18.4 Our policy on data protection under the Cayman Islands Data Protection Law is available on request.
19.1 We love pets, however, due to potential health risks, we do not clean litter boxes, urine or feces. For the safety of our team members and your pets, if you have a pet that is the least bit aggressive, it will need to be absent from the areas we have been engaged to clean.
19.2 Although we love pets, we kindly ask that on the day of your cleaning service all pets be secured, confined, locked away or removed from the Premises prior to the cleaning. It is important to ensure that pets are secured before the Cleaners arrive, since they may try to run out when the crew is entering or leaving the Premises. More likely, they could easily be trapped in a closet or room without proper food and liquids for a prolonged period of time. We hope you understand that this policy is to ensure the health and safety of your pets.
19.3 You may choose to leave your pet free to walk/run around the Premises and if such is the case, please know that we cannot be held liable for the pets’ safety in the event that they get trapped in an area without our knowledge. It’s also very important to report any issues with respect to your pets to the Company within 24 hours of completion of the Service.
20.1 The Company reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
20.2 The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.
21.1 The Customer and Company acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of the Cayman Islands, and both parties agree to submit to the exclusive jurisdiction of the courts of the Cayman Islands in the event of any dispute.
22.1 The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.